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Legal Operations: Getting More from In-House Legal Departments and Their Outside Counsel


The study, conducted by The Boston Consulting Group and Bucerius Law School, comprised nearly 50 in-depth interviews with general counsel, chief operating officers and chief strategy officers from large law firms, owners and managers of new legal service provider companies, board members of global associations relating to legal operations, and researchers exploring the legal operations market and its impact on legal departments’ operating models.

During the interviews, we gained insights on questions such as why organizations decide to set up a legal operations team, which skills they believe legal operations professionals should have, what’s most challenging about establishing a legal operations function, how those challenges can best be overcome, and what benefits can accrue to legal departments and their organizations by putting an effective legal operations team in place.

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