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Adapting to How Lawyers and Legal Professionals Approach Discovery

By Ari Kaplan with Parkash Khatri.

Ari Kaplan speaks with Parkash Khatri, the founder and CEO of Intrepid Managed Discovery, an e-discovery managed review and deposition services provider.


Ari Kaplan

Tell us about your background and the genesis of Intrepid Managed Discovery.


Parkash Khatri

My background is in Information Technology Auditing. Early in my career, I worked for CareFusion which was a spinoff from Cardinal Health. I was responsible for establishing the in-house e-discovery division, including building the infrastructure, selecting software, processes, and managing outside counsel, among other tasks. I spent about four years there before becoming a consultant with the goal of starting my own company. And, in December 2019, the impending birth of our of our first child inspired me to launch Intrepid, which itself is a homage to my late father, who taught me that Intrepid means fearless.


Ari Kaplan

You mentioned starting this company in late 2019. How did you overcome the challenges of starting a business during a global pandemic?


Parkash Khatri

If we had known the pandemic was coming, there is a high likelihood we would not have started Intrepid, but we dealt with the cards we were given and it actually turned out to be a very good opportunity. Driven by my in-house experience, I wanted to create really efficient workflows and maximize our human talent to leverage technology that fuels automation. I also did not need a physical office anymore with the acceptance of fully-remote teams. At the outset, we focused on automa-tion and streamlining processes to serve our clients more efficiently, which differentiated us immediately.


Ari Kaplan

How has the pandemic and industry consolidation affected the way lawyers and legal professionals approach discovery today?


Parkash Khatri

The pandemic, of course, accelerated the adoption and use of remote technology, including remote collections for e-discovery, and as the mindset about the physical location of document reviewers shifted, it created many new opportunities, particularly for a startup. In terms of consolidation, often the biggest challenge is maintaining client service, especially in e-discovery where service is often the driver behind buying decisions. Initially, people might buy on price, but they eventually realize there is a cost for good service. As a smaller, nimble company starting out in the middle of a pandemic, our objective was to differentiate ourselves to our initial clients and consolidation has been helpful because we are so focused on customer success.


Ari Kaplan

What distinguishes your approach to e-discovery and managed review?


Parkash Khatri

Specialization is key, such as the type of projects you manage or the industry vertical you serve. In my 10 years as a consultant, my specialization was in pharmaceutical litigation, so we continued that focus at Intrepid in the beginning. We have since expanded into patent litigation more broadly, employment matters, and DOJ investigations. Our skill and experience in these discrete disciplines give us the ability to make predictions and offer thoughtful guidance on which our clients can rely.


Ari Kaplan

How do the deposition services that Intrepid provides align with its e-discovery offerings?


Parkash Khatri

We started evaluating deposition services in mid-2021 because depositions are an important part of the discovery process. With the goal of becoming an end-to-end service provider, adding depositions complements our portfolio. We realized that Zoom lacks the ability to securely share exhibits, annotate in real-time, mark records for witnesses, and several other critical litigation-specific tasks. So, to gain a competitive advantage, we white-labeled a leading remote platform that was well-suited to the needs of our clients. It combines the convenience of video with the sophisticated features for exhibit sharing necessary for modern advocacy. 95% of the people who see a demo love it and decide to use it.


Ari Kaplan

What can service providers do to better persuade their clients and prospects to adopt either new technology or a new approach to an existing process?


Parkash Khatri

With any purchase in legal, the key is understanding the level of risk involved. Our goal is to emphasize the ways that the technology and approach that we recommend reduce that risk. It is also important to emphasize that a given strategy does not introduce any additional risk.


Ari Kaplan

How do you effectively manage a remote team?


Parkash Khatri

Managing a remote team begins with hiring well. Leaders must ensure that their team is enthusiastic, committed, and qualified. And, now, if you give talented professionals the freedom to work anywhere empowered by technology, they will generally produce excellent work. We use fully-secure remote workspaces that provide an equivalent or higher level of security as a brick-and-mortar business, which protects our clients and supports our staff.


Ari Kaplan

How do you see the eDiscovery market evolving in 2023?


Parkash Khatri

We expect to smaller providers to thrive in a resource-constrained climate and although there is some discussion of a recession, we are not seeing any slowdown. In fact, we are growing.

 

About the Author

Ari Kaplan (http://www.AriKaplanAdvisors.com) regularly interviews leaders in the legal industry and in the broader professional services community to share perspective, highlight transformative change, and introduce new technology at http://www.ReinventingProfessionals.com and his series at Legal Business World


Listen to his conversation with Parkash Khatri



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