top of page

Dawn’s Debrief: CLOC 2024 - Part 3

From Back Office to Boardroom: Legal Operations at the Heart of Business Strategy

By Dawn Kabiri We culminate our coverage of CLOC/CGI 2024 by focusing on the strategic business implications of advanced legal operations, a key theme from this year’s conference. This final installment discusses how innovative legal departments are leveraging their new tools and capabilities to advise and influence broader business strategies.

The buzz at CGI 2024 was that advanced legal operations are now at the core of strategic business decision-making. The main themes throughout the week underscored the increasingly strategic role of legal operations within the corporate world.

Sophisticated legal operations tools are enabling legal departments to grow beyond just supporting business strategies to actively shaping them. CGI 2024 showcased examples of how integrating legal operations with wider business objectives helps in cultivating a proactive approach to governance and compliance, thereby reinforcing the legal department's role in corporate leadership.


Data-Driven Decision Making: Presentations on data and business intelligence showcased how Legal Operation KPIs, metrics, and data-driven insights identified by legal operations are crucial in shaping broader corporate policies, managing risk, and driving organization growth.

The use of data analytics in legal operations enables departments to provide actionable insights that significantly impact business strategies. These insights help in risk assessment, regulatory compliance, and even in identifying new business opportunities. Effective data management and analysis can forecast potential legal issues, offering businesses a proactive approach to problem-solving.

Panels and keynotes explored how data-driven insights enable legal teams to anticipate challenges and address them proactively. This capability is especially critical in navigating complex, ever-changing regulatory environments where the ability to quickly adapt and respond can provide a significant competitive advantage.


Strategic Role of Compliance: Compliance, once seen as a necessary burden, is now viewed through a strategic lens, thanks to advanced legal operations. Automated compliance tools not only ensure adherence to regulations but also provide strategic data that can guide business decisions at the highest level. For example, in sectors like finance and healthcare, where compliance is tightly linked to operational success, these tools are invaluable.

Discussions highlighted how the strategic use of technology in legal operations is not merely about enhancing efficiency; it's about transforming legal departments into key business advisors. For instance, automated compliance tools not only streamline processes but also provide strategic data that can guide business decisions at the highest level.


Corporate Governance and Risk Management: Advanced legal operations play a crucial role in corporate governance and risk management. Legal leaders shared how their departments use analytics to forecast potential legal issues and provide proactive advice to executive teams, thereby not only protecting the company but also guiding its strategic direction. This proactive approach is becoming a core function of legal operations, positioning them as central figures in the boardroom.

Furthermore, by leveraging AI and data analytics, legal teams can more effectively monitor internal controls, assess compliance risks, and ensure that governance standards are met. This proactive approach not only mitigates risks but also enhances the company's reputation with stakeholders, including regulators, investors, and customers.


CGI 2024 effectively underscored the evolving role of legal operations as a critical element of business strategy. As legal departments continue to embrace technological innovations and strategic thinking, their influence on business outcomes is expected to grow, marking a new era in the intersection of law, technology, and business strategy.

This article concludes our comprehensive review of CGI 2024, where we've seen how legal operations are moving from the back office to the boardroom, becoming integral to strategic business decisions.

If you missed the earlier articles in this series, revisit them to get a feel for what it’s like to attend CLOC events and to gain a full understanding of the transformative shifts occurring in the legal sector. Read Part 1 here. Read Part 2 here.


About the Author Dawn Kabiri is Director of Legal Operations and Consulting at InfiniGlobe, a software technology and consulting company headquartered in Newport Beach, California. InfiniGlobe offers a broad range of professional services and software solutions for the legal industry. #DawnKabiri #CLOC24 #debrief #legalops #trends #automation #boardroom


bottom of page