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Tech trouble: Overcoming challenges to technology implementation.

By Eve Vlemincx.


The legal industry is continuously evolving, with businesses striving to gain a competitive edge by embracing technology and innovative solutions to enhance productivity and drive revenue. However, despite these efforts, only 1/3 of tech-driven change initiatives achieve their desired outcomes. This article examines some key reasons behind these failures and emphasizes the critical importance of considering the human aspect of change.


By focusing on the people involved and addressing often overlooked barriers, firms can increase the likelihood of successful technology implementation.


The human element of tech

One of the primary reasons for the failure of technology-driven change initiatives is the tendency to overlook the human aspect of the transformation. Firms tend to place excessive emphasis on the technological tools themselves, their training, and the practical aspects of implementation, neglecting the fact that people are at the core of any successful change. By underestimating the role of individuals and the potential pushbacks that may arise, firms set themselves up for difficulties.


To ensure a successful technology implementation, it is essential to address the following often overlooked barriers:


1. Clear vision:


Implementing change becomes challenging without a clear vision. It is crucial to have a solid understanding of the current state and a well-defined desired future state. By addressing important questions such as the rationale behind the change, its impact on the current state, and the strategy for achieving it, organizations can lay the groundwork for a smoother transition.


2. Ineffective Change Communication:


Communication plays a pivotal role in change initiatives, yet change-related information often fails to reach all levels of the organization. This leads to confusion and stress among team members, resulting in decreased performance. Overcoming this barrier requires developing an effective communication strategy that ensures the message is effectively disseminated to all stakeholders involved. Regular feedback and verification mechanisms should be established to prevent assumptions and ensure information reaches its intended recipients.


3. Change-Resistant Culture:


Associates may exhibit resistance to change due to their investment in existing processes and cultural factors within the firm. Issues such as internal politics, poor behavior control, and personal agendas can further impede change initiatives. To overcome this barrier, change managers must identify and engage stakeholders affected by the change individually. Creating an environment conducive to change, fostering open communication, and emphasizing the benefits of the change can help alleviate resistance and facilitate successful implementation.


People-centered approach for tech implementation


By addressing these barriers and adopting a people-centered approach to tech implementation, the legal industry can maximize the success of change initiatives and leverage technology to drive innovation, improve productivity, and remain competitive. This approach entails actively involving associates throughout the change process, providing them with the necessary support and resources, and cultivating a culture of adaptability and continuous learning.


Conclusion:

Successful technology implementation in the legal industry requires firms to recognize and address the barriers often overlooked in change initiatives. By prioritizing a clear vision, effective communication and understanding the needs of the people involved, firms can navigate these obstacles and increase the likelihood of successful technology integration.


Embracing a people-centered approach ensures that organizations focus not only on the technological aspects but also on the human element of change. By doing so, the legal industry can harness technology to drive innovation, enhance productivity, and thrive in an ever-evolving landscape.

 

About the Author Eve Vlemincx is a strategic advisor with expertise in a wide array of areas including legal digital transformation, innovation and leadership. She serves as an advisory council member for Harvard Business Review and is a Course Facilitator at Stanford Graduate School of Business. Eve is highly sought after as a keynote speaker and guest lecturer in various professional settings. Notably, she has been honored as a five-time recipient of the Stanford GSB LEAD Award.


Operating at the dynamic intersection of legal and business, Eve holds certifications from esteemed institutions such as Oxford, Harvard, Kellogg and Stanford Graduate School of Business. Additionally, she brings substantial experience as a seasoned lawyer specializing in corporate law and restructurings.


Eve's guiding philosophy is centered on working smarter, not harder, as she helps individuals and organizations navigate the complexities of today's rapidly evolving landscape.


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